Seeking a proactive Polish Customer Service Agent fluent in Polish and English in a Cypriot Investment Firm for their customer service team.
This role is focused on delivering high-quality customer support through phone and electronic communication channels, assisting with documentation, coordinating with internal departments, and ensuring timely and accurate handling of client inquiries.
Responsibilities
Provide information on the "Know Your Client" procedure and required documentation
Assist in collecting and managing client documentation as per company policy
Translate client queries and requests for the company
Coordinate with AML/Compliance departments for client onboarding and due diligence
Collaborate with brokerage and back-office departments for client support
Promptly respond to customer inquiries and follow up on interactions
Record details of inquiries, comments, and complaints
Direct unresolved issues to appropriate resources
Requirements
Fluent in Polish and English, both verbal and written
Strong communication and interpersonal client-oriented skills
General computer literacy
Ability to work independently and collaboratively in a fast-paced, cross-functional or international team environment
Comfortable working in a hybrid model
Good to have
Prior customer support experience in the financial services industry
Knowledge of CRM and service desk systems
Ability to multitask and prioritize workload effectively under pressure
Benefits
Competitive remuneration
13th salary and monthly discretionary bonuses
Yearly salary review and fully paid overtime
Private medical scheme (after probation)
Training budget for professional development
Hybrid working model (2 days work from home after probation)
Flexible lunch breaks
21 annual leave days and 5 paid sick leaves per year
Fully equipped kitchen with snacks and drinks
Modern, stress-free working environment
How to apply
If you are a motivated Polish-speaking professional looking to grow your career within a Cypriot Investment Company, hit apply and submit your CV for a confidential discussion.
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