SMO Careers is hiring on behalf of a client in the payment industry for a Payment (Gateway) Operations Manager to join their operations team.
This role focuses on the operational ownership of payment integrations and partner coordination while working closely with gateway providers, acquirers, and internal teams. The successful candidate will help ensure payment integrations run reliably in production, support new integrations, resolve live payment issues, and contribute to payment performance and routing optimization across the payment ecosystem.
Responsibilities
Manage the operational lifecycle of integrations with PSPs, gateways, and acquirers (from onboarding through go-live and production support)
Coordinate MID setup with acquirers and ensure correct merchant and routing configuration
Support cashier configuration, routing logic, and transaction rule setup together with gateway and acquiring partners
Act as primary operational point of contact for payment partners and merchants
Support live payment monitoring, decline analysis, and production incident coordination
Identify operational blockers and coordinate resolution across internal teams and partners
Support operational readiness across integrations
Support onboarding of new PSPs, acquirers, and APM providers
Support merchants during technical onboarding and payment setup
Maintain documentation of integrations, onboarding flows, and partner configurations
Support optimization of payment routing and approval performance
Requirements
3+ years experience in payment operations, gateway operations, PSP, or acquiring environments
Strong understanding of payment lifecycle (authorization, capture, settlement, refunds, chargebacks)
Experience working with MIDs, merchant onboarding, and payment integrations
Hands-on experience supporting live payment environments
Experience working with acquirers and gateway providers in production environments
Ability to analyze payment declines and coordinate resolution with partners
Technical understanding of APIs, payment integrations, and transaction flows
Strong communication and stakeholder coordination skills
Experience supporting multi-market or multi-currency payment environments is a plus
Good to have
Experience supporting multi-market or multi-currency payment environments
Benefits
Salary depends on experience (3.000k-5.000k gross/monthly)
Flexible working hours (8:00-09:30 am until 17:00-18:30 pm)
Short Fridays to kick-start your weekend early (09:00-16:00)
1 remote work day per week for better work-life balance
Weekly complimentary lunch (every Thursday)
Birthday perk: Take a half-day off to celebrate your special day
Referral bonuses when you help us grow our team
Sports Benefit or Wolt lunch allowance
MadBenefits app
How to apply
If you are a Payment (Gateway) Operations Manager looking to join a dynamic company in the payment industry and work closely with payment integrations and live transaction environments, apply with your CV and we will be in touch for a confidential discussion.
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