AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth.
Become part of our dynamic team, contributing to the creation of refined experiences through authentic hospitality, the promotion of cultural heritage and the love for gastronomy.
As a Concierge, you will oversee daily operations, lead and inspire the team, and ensure every guest enjoys a seamless, personalized, and memorable experience. Working closely with the Front Office Manager and other departments, you will anticipate guest needs, resolve issues promptly, and uphold the highest standards of service in line with Marriott Luxury Collection values.
Key Responsibilities
Oversee daily guest relations operations, ensuring a warm welcome and smooth check-in/check-out process.
Supervise, mentor, and inspire the front office and guest relations team, fostering teamwork and service excellence.
Handle guest complaints and special requests with professionalism, discretion, and efficiency.
Coordinate with other departments (Housekeeping, F&B, Spa, Concierge) to ensure flawless and personalized service delivery.
Implement guest recognition initiatives and continuously seek opportunities for service improvements.
Support the Front Office Manager in daily operations and step in to lead front desk shifts when required.
Act as a role model for luxury service, demonstrating genuine care and attention to guest needs.
Conduct team briefings and training sessions on Marriott standards, local events, and service updates.
Manage VIP services including luxury transportation, fine dining reservations, and curated experiences.
Maintain and update guest records in Verity and Marriott GXP to support personalized service.
Provide expert recommendations on local attractions, gastronomy, cultural activities, and entertainment.
Ensure compliance with all Marriott policies, quality standards, and safety procedures.
Requirements
Degree in Hospitality, Tourism, or a related field, or high school diploma with relevant experience.
Minimum of two years’ experience in guest services or front office roles in upscale or luxury hotels.
Excellent communication skills and the ability to handle guest complaints professionally.
Proficiency in PMS systems (e.g., Opera) and Microsoft Office.
Positive attitude, integrity, and a strong passion for delivering exceptional guest experiences.
In-depth knowledge of local culture, dining, and entertainment options.
Demonstrates teamwork, attention to detail, creativity, and strong organizational skills.
Proactive problem-solving skills with the ability to think creatively in every guest interaction.
Strong multitasking skills and ability to prioritize tasks effectively.
Handles sensitive and confidential information with discretion.
Benefits
Accommodation (if necessary) and board.
Social insurance and other benefits according to Greek legislation.
Opportunities to participate in professional training and development programs.
Work in a multicultural and dynamic environment.
Excellent career advancement opportunities within the organization.
Wavemaker Hospitality is a leader in Mediterranean hospitality with over 40 years of expertise, managing 15,000 rooms across key destinations in Greece and Cyprus. We are proud of our strong presence, offering exceptional guest experiences driven by innovation, sustainability, and a people-first approach. Our mission is to create positive impact…
