Ratarious Management (www.ratariousmanagement.eu ), one of the leading companies as consulting Firm, operating in Cyprus and 104 countries globally, is seeking on behalf of our client (the leading brand in auto industry) for a.
Duties and responsibilities
The ideal candidate will be passionate for the “art” of client service and will have an abundance of ideas for supporting efficient strategies.
Administrator typically serve as top executive. They are charged with designing, orchestrating, and improving customer experiences across all customer touchpoints, including customer service. These executive officers are responsible for creating a company-wide focus on customers and establishing metrics for defining customer relationships. In addition, glean insight from customer interactions that could lead to new opportunities, new markets, or increased revenue.
Developing a clear view of customer needs that can drive sales and marketing, product development, and customer service strategies.
Balancing customer acquisition with customer retention. help companies identify their best customers and find more of the same without hurting existing relationships.
Creating and managing customer value metrics that can be used to prioritize service.
Identifying sources of dissatisfaction and potential customer defections.
Helping the entire organization to adopt a customer-centric mindset.
Develop and oversee the customers journey with focus on the actual experience at our clients’ premises, as well as on dedicated events.
Plan marketing initiatives and events to support customers acquisition and loyalty management.
Update CRM with related activities.
Understand and monitor digital marketing activities and digital and social media marketing campaigns.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Required qualifications and skills:
At least 2 years of experience as an administrator or customer care executive
Demonstrates a strong focus on customer satisfaction and exceptional customer service
Client service Oriented
CRM Software
Displays a passionate, enthusiastic and determined attitude
Possesses proficiency in the English language.
Exhibits strong interpersonal and communicate skills
Demonstrates excellent proficiency in MS Office applications
Remuneration – Benefits:
1500-1800€ Net salary (based on previous experience)
Business Implementation and Added Value Whether a business is a start-up or already well established, business implementation becomes the responsibility of all the employees. Implementation is the process of executing a plan or policy so that a concept becomes a reality. To implement a plan properly, managers should communicate clear…
