ImpacTech

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About Us

We make AI-driven software that increases your business impact, so you deliver the sales, support and marketing your customers want.

Become the best part of the customer journey with our end-to-end suite of software Impact CRM, Impact AI, Impact Telecom and Impact PSP Gateway.

Your team will love our simple to use AI-driven services because they enhance customer experience, streamline operations and reduce internal inefficiencies. Every customer gets diverted to the most knowledgeable employee. This reduces on-boarding, acquisition cost, improves customer support which increases loyalty and drives greater customer lifetime value.

IMPACT CRM KEY FEATURES

Single screen customer journey profile

Fully customisable KYC/onboarding process

Supercharged sales team

Intelligent real-time reporting

Dynamic lead scoring

Built-in telephony, chatbot and email

IMPACT AI TOOLS

Sales Intelligence

Brand protection

Intelligent Lead Scoring

Employee Scoring

Churn rate reduction (loss of customers)

Skill-based routing for customers and leads

IMPACT TELECOM KEY FEATURES

Save up to 80% on call costs

100% pay per use

Highest security, availability and quality

Unlimited users and simultaneous calls

Bulk SMS messaging

Fully managed communications services

All the features of a modern UC solution on the cloud

IMPACT PSP GATEWAY KEY FEATURES

Single integration provides a global payment service

300+ payment gateways

Rules-based transaction flow

Customisable branding, customer limits and user permissions

Real-time transaction monitoring

OUR STORY

When ImpacTech formed our vision was to build software that enhances the bond between a business and its customers and turns them into ambassadors for their products and services.

Our team of impactivators is growing every day and our primary focus is on innovation. We achieve this through the synergy created by our teams and bringing out the very best in each other

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Company Overview

  • Founded: 2017
  • Company Size: 51-200
  • Industry: Technology, Information and Internet, Technology, Information and Media
  • Specialties: IMPACT AI uses cutting-edge Machine Learning and NLP to perform Sentiment Analysis which increases client satisfaction, boosts retention and improves compliance management., IMPACT CRM delivers a coordinated customer management process across sales, customer support and marketing in real-time. It seamlessly connects to all your favourite applications with our API architecture., IMPACT TELECOM is business-optimised, cloud-based platform delivering premium quality calls at highly competitive rates through our partnerships with Tier 1 telecoms suppliers., WHITE LABEL BROKERAGE a turnkey, cost effective MT4 & MT5 brokerage solutions., and IMAPACT PSP GATEWAY offers you the intelligent way to get paid when your business competes in a global market. It reduces your transaction fees and gives your customers the flexibility to use their preferred payment option with over 250 integrated payment gateways.