Atlantica Hotels & Resorts, a member of Wavemaker Hospitality, is the Group’s largest hotel brand in Greece and Cyprus, managing over 40 properties across 10 destinations. With more than 45 years of experience, Atlantica Hotels & Resorts is a prime example of innovation, offering a dynamic work environment.
For the 2026 season, we seek experienced and talented individuals to join the award-winning Atlantica Belvedere 5* Hotel in Kos Island as a Front Office agent.
As a Receptionist, you are an integral part of our commitment to delivering exceptional guest service, combining efficiency, courtesy, and professionalism to ensure a memorable and seamless stay for our valued guests.
Responsibilities
Greet and welcome guests with warmth and professionalism, creating a positive first impression.
Effectively address guest inquiries, providing accurate information about the hotel facilities, services, and local attractions.
Efficiently handle room reservations, ensuring accuracy and timely confirmation.
Collaborate with other departments to meet specific guest requests and preferences.
Create a welcoming and friendly atmosphere, fostering positive interactions with guests.
Serve as a central communication point between guests and various hotel departments.
Conduct smooth and expedited check-in and check-out processes, adhering to established procedures.
Handle guest payments accurately and securely, utilizing the hotel's payment systems.
Maintain accurate and up-to-date guest records, ensuring confidentiality and compliance with privacy regulations.
Address guest concerns or issues promptly and professionally, seeking effective resolutions.
Requirements
Bachelor's degree in hospitality management, business administration, or related field.
Minimum of 2 years of experience in a front office, customer service, or hospitality role
Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.
Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions
Knowledge of hospitality industry best practices, including customer service and guest experience.
Proficient in English, additional languages a plus.
Strong computer skills, including MS Office proficiency and hotel management system experience.
Benefits
Competitive salary and other benefits (as per local legislation)
Wavemaker Hospitality is a leader in Mediterranean hospitality with over 40 years of expertise, managing 15,000 rooms across key destinations in Greece and Cyprus. We are proud of our strong presence, offering exceptional guest experiences driven by innovation, sustainability, and a people-first approach. Our mission is to create positive impact…
