AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth.
Position: At Your Service Agent
Location: AMOH Hotel
Department: Rooms Division
About the Role
As an At Your Service Agent, you will be responsible for managing all guest calls and requests with efficiency, courtesy, and genuine hospitality. Acting as the central point of contact, you ensure that every request is handled with accuracy and delivered in a timely manner according to Marriott service standards.
Key Responsibilities
Answer all internal and external calls in a professional and friendly manner
Process guest requests and coordinate with operational departments
Handle wake-up calls, guest inquiries, and complaints
Log, track, and follow up on all requests to completion
Provide accurate information about hotel services and local attractions
Uphold Marriott communication and service etiquette
Requirements
Previous customer service or call-center experience; hotel experience preferred
Excellent telephone etiquette and communication skills
Strong organisational skills and attention to detail
Ability to multitask in a fast-paced environment
Fluency in English; additional languages are a plus
Benefits
Accommodation (if necessary) and board.
Social insurance and other benefits according to Greek legislation.
Opportunities to participate in professional training and development programs.
Work in a multicultural and dynamic environment.
Excellent career advancement opportunities within the organization.
Wavemaker Hospitality is a leader in Mediterranean hospitality with over 40 years of expertise, managing 15,000 rooms across key destinations in Greece and Cyprus. We are proud of our strong presence, offering exceptional guest experiences driven by innovation, sustainability, and a people-first approach. Our mission is to create positive impact…
